Responsibilities & Context
Job Context:
Riseup Labs is looking for a hands-on IT Infrastructure & Network Lead who can design, maintain, troubleshoot and secure our complex office network and IT environment.
This is not a purely managerial role. The right person must be able to personally handle: Network design & troubleshooting, Firewall, VPN, routing, VLAN, Active Directory, Windows/Mac/Linux, Storage, backup, endpoint security, Remote access, access control, compliance readiness.
Job Responsibilities:
Network & Security
- Design and maintain office network (routing, switching, VLAN, Wi-Fi, redundancy)
- Manage firewall policies, NAT, VPN tunnels, remote user VPN
- Monitor network performance, uptime, and security incidents
- Ensure secure segmentation for BPO operations (users, teams, departments)
Infrastructure & Systems
- Manage Active Directory, Group Policy, user lifecycle, access control
- Maintain Windows Server services (DNS, DHCP, File Share, Print, etc.)
- Manage endpoint environment for Windows + Mac + Linux
- Ensure patching, antivirus/EDR, vulnerability management
Storage, Backup & Business Continuity
- Maintain file servers, NAS/SAN, backup strategy
- Ensure disaster recovery plan, restore testing, and audit readiness
IT Operations
- Lead IT support team and set proper ticketing + ITSM workflow
- Ensure smooth onboarding/offboarding for 300+ users
- Asset management for laptops, desktops, networking devices, licenses
Remote Team & BPO Support:
- Provide secure access for remote teams
- Ensure high availability for BPO operations and client delivery
- Maintain strong security controls for user access, data protection, and monitoring
Workplace:
Uttara, Dhaka (On-site)
Office Time: 09 AM - 06.00 PM
Requirements:
Education
- Bachelor of Science (BSc) in Computer Science and Engineering
Experience
- 7 to 8 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
Additional Requirements
- Required Skills:
- We will prioritize candidates who are proficient in
- Complex office networking (VLAN, routing, switching, Wi-Fi design)
- Firewall + VPN (Fortinet/Mikrotik/Sophos/Cisco/Palo Alto — any)
- Active Directory + Group Policy
- Windows + Linux administration
- Mac support experience (basic to intermediate)
- Storage + backup systems
- Strong troubleshooting ability (real-world production incidents)
- Mandatory Requirement (Hands-on Network Hardware):
- Must have current, hands-on experience working with enterprise network hardware (routing, switching, firewall).
- Must have deep hands-on experience with both Cisco and MikroTik (configuration, troubleshooting, VLAN, routing, VPN).
- Candidates who do not have real, in-depth hands-on network implementation experience on Cisco + MikroTik should not apply.
- This role includes hands-on configuration and troubleshooting of live office network infrastructure. It is not a purely managerial position.
- Nice to Have:
- Experience in BPO, call center, or large user environments
- ISO 27001 / SOC2 readiness experience (not just theory)
- Cloud knowledge (AWS/Azure) for hybrid connectivity
- Monitoring tools (Zabbix/PRTG/Grafana/ELK)
- Experience with Zero Trust / MFA / SSO
- Experience Requirements:
- Minimum 7+ years in IT Infrastructure / Network / Systems
- At least 2+ years leading IT support/infrastructure team
- Proven experience handling 200+ users is highly preferred
NB: Only shortlisted candidates will be communicated in the recruitment process.
